For the past year we have had many customers who turn out to be really great (and some not so great). So I figure it is best to write down what would be a a good fit for us. Our ideal customer is:
- someone who has experienced with remote developers and is familiar w/ its nuances (timezone difference/ language barrier/etc)
- someone who has clear and detailed specifications (down to edge cases) and designs (down to pixel level granularity)
- comfortable with working with a single point of contact (our tech lead) as opposed to individual contact w/ all of our devs/QA's/etc
- experienced in software development and understands its inherent complexities (a bug/feature can take a few hours or a few days to finish but looks easy at first glance)
- OK w/ not having real time support. Since Vietnam is 9 to 12 hours ahead of USA we give best efforts to support our North America clients. But we need sleep as well
- OK with working late or early. We find one hour of call per day around 6pm PST is quite sufficient
- someone who creates a good division of labor. The project manager must divide tasks in such a way that US and Vietnam teams can work in parallel or sequentially (like a relay) . If there are blockers they must be resolved in less than 1 day.
Most importantly, the US client must have trust and confidence in a team so far away. Our software engineers are recruited from the top schools in the country. As individuals, we are strong in algorithms, data structures and computer science fundamentals. As a company, we have strong processes in place to guarantee timely and quality delivery. And we are big enough to support immediate needs for other tech roles beside software engineers (devops, solutions architect, security, etc). For the past few years, we are proud to have built large scale, highly secured, enterprise solutions for large enterprises all over the world.
So if you think you are our ideal customer, let us know by filling out the form below. If not (but are willing to work with us in achieving that ideal), contact us as well. And lets get that relay race going!
