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Title Insurance & Real Estate National Title Insurance Company Santa Ana, CA

Title Search Time Reduced from 5 Days to 6 Hours

AI reads county records, liens, and easements faster than a team of 20 abstractors

Mortgage rates dropped and refi volume tripled overnight. Their team of title abstractors was working mandatory overtime — and still falling behind by 300 orders per week. Customers were losing rate locks because title couldn't keep up. The CEO was fielding angry calls from the company's top 10 lender clients daily.

The Challenge

This Santa Ana-based title insurance company processed 120,000 title orders annually. Each required searching county recorder databases, identifying liens and encumbrances, reviewing legal descriptions, and compiling a preliminary title report. Experienced abstractors (the people who do this work) earn $65-85K and take 18 months to fully train. The company had 8 open positions they'd been trying to fill for 6 months.

What We Built

We built an AI-powered title search engine that reads county recorder documents (OCR + NLP), identifies property chains of title, flags liens and encumbrances, and generates draft preliminary reports. The system handles standard residential transactions end-to-end. Complex commercial transactions get AI-generated research packages that abstractors can verify in hours instead of days. Our overnight team processes orders submitted after business hours.

Results

Title search time reduced from 5 days to 6 hours (standard residential)
Throughput increased 3.5x with same headcount
Overtime eliminated — team went from mandatory 55-hr weeks to standard 40
Zero rate-lock losses due to title delays since deployment
Hired 0 of the 8 open positions — AI closed the gap
We were about to hire a second shift at $1.2M annually. Instead we spent a fraction of that on AI and handled 3x the volume. My abstractors actually go home at 5 now.
— SVP of Title Operations
12 weeks to production
2 AI engineers + 5 overnight document processors

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